Refunds & Returns

Refunds & Returns

Our Return Policy

We want you to feel confident when purchasing a pre-owned luxury watch from RepTime Factory.

Because watches are high-value items, all returns must meet the requirements outlined below.

Return Period

Customers may request a return within 14 days of delivery.

To initiate a return, please contact us at 564278368@qq.com before sending the watch back.

Returns sent without prior authorization may not be accepted.

Return Conditions

To qualify for a return, the watch must:

  • Be returned within the applicable return period

  • Remain in the same condition as received

  • Include all original accessories, box, papers, tags, and documentation supplied with the order

  • Show no signs of damage, modification, or unauthorized servicing

  • Include all items originally included with the purchase

For watches sold as new or unworn, the original protective materials and seals must remain intact where applicable.

Inspection

All returned watches are inspected after arrival.

The condition, serial/reference information, accessories, and included documentation may be checked against the original order before a refund is approved.

If a returned item shows signs of wear, damage, modification, missing components, or other changes from its original condition, the return may be rejected or the refund may be adjusted accordingly.

Refunds

Once the returned watch has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Non-Returnable Situations

Returns may not be accepted when:

  • The return period has expired

  • The watch has been worn or damaged after delivery

  • The watch has been modified or serviced by an unauthorized third party

  • Original accessories or documentation are missing

  • The item does not match the condition in which it was shipped

Return Shipping

Unless the item is confirmed to have arrived damaged or materially different from its listing, return shipping costs are generally the customer's responsibility.

For high-value watches, we strongly recommend using a fully insured and trackable shipping service.

Do not send a return until our team has provided return instructions.

Important

Due to the value and nature of luxury watches, please inspect your purchase carefully upon delivery.

If you believe the watch has arrived damaged or there is a significant discrepancy between the product received and the product description, contact us as soon as possible.

Contact: 564278368@qq.com
WhatsApp: +86 187 9479 9901